Our master bedroom got new carpet.
We chose a super soft carpet from the Tigressa line called “Uriel” from Giant Carpet One Floor and Home.
While I loved the the look and feel, I hated the “Bell” color.
Funny because the same color went down in the other two rooms which looks great, but not in this room.
I even tried living with it for a few days…nope.
It’s gotta be the paint color.
So what do you do when you choose the wrong color?
It’s not so easy to change as picking a wrong paint color.
But, actually it was.
Giant Carpet One Floor and Home has a “Hate the color? policy.”
(It’s not actually called that but that’s what it really is).
If you don’t like the carpet they’ll exchange it for free, no questions asked for 90 days!
I went back all embarrassed and ashamed and asked if I could change the color to something with more gray in it. Paul was super sweet and didn’t even give me a guilt trip. You know how customer service goes out the window when you make someone go above and beyond their normal duties? Not Paul. He even told me that people make carpet color mistakes all the time (although I kind of thought he was fibbing just to make me feel better). Not only that, they have a 10 year Ever-Guard stain warranty for any stain! Permanent marker, vomit, nail polish, grape juice, oil, you name it, it’s covered.
If they can’t get the stain out they’ll replace it!
Color: “Acorn”…much better.
Call Paul, he’ll give you the carpet hook up (801) 277-8003
(and he didn’t even pay me to say that).